1. Agreement to These Terms
These Terms of Service ("Terms") govern your use of webperception.com and the pages, forms, tools, and content on it (the "Website"). The Website is operated by WebPerception LLC ("WebPerception," "we," "us," or "our"), a locally owned internet and technology company in Novato, California, established in 1997.
By using the Website you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website.
2. Your Internet Service Is Covered by the Service Agreement
These Terms cover the Website only. If you subscribe to WebPerception internet or technology services, your Service Agreement and your Service Plan govern that relationship, together with our Acceptable Use Policy. If these Terms and the Service Agreement say different things about your service, the Service Agreement controls.
3. What the Website Offers
The Website provides:
- Information about our fixed wireless internet, WiFi and networking, camera systems, and managed phone services for homes and businesses in Marin, Sonoma, Napa, and nearby communities
- An availability check, quote request, and contact forms
- Support guides for our service
- Links to the customer portal for customers, and to webmail for customers who have email with us
An availability result or quote from the Website is an estimate based on the address you gave us. It is not an offer or a contract. Whether we can serve an address, and the final plan, speed, and price, are confirmed after a site survey and set out in your Service Plan.
4. Acceptable Use of the Website
When you use the Website you agree to:
- Give accurate information in our forms, and only about yourself or someone who asked you to contact us
- Not submit forms with bots, scripts, or other automated tools, and not scrape or copy the Website in bulk
- Not try to interfere with the Website, probe it for weaknesses, or gain access to systems or data you are not authorized to use
- Not impersonate anyone, and not use the Website for anything unlawful
We may block or limit access to the Website by anyone who violates these Terms.
5. Portal and Webmail Accounts
If you have a customer portal or webmail login, you are responsible for keeping your credentials private and for everything done under your account. Tell us right away if you think someone else has used it. We may suspend an account that is used in violation of these Terms, the Service Agreement, or the Acceptable Use Policy.
6. Service Availability and Uptime
We guarantee 99.9% uptime, measured at the rooftop antenna, under the terms of your agreement. That is the 99.9% uptime guarantee for your internet connection, and it is set out in the Service Agreement. It does not apply to this Website.
The Website itself may be unavailable from time to time for maintenance, upgrades, or reasons outside our control. Phone support and network monitoring are available 24/7/365. Office and sales hours: Monday through Friday, 9 AM to 5 PM Pacific.
7. Intellectual Property
The Website and its content, including text, images, graphics, logos, and software, belong to WebPerception or its licensors and are protected by copyright and trademark law. You may view and print pages for your own personal or internal business use. Any other use, including reproducing or republishing content, requires our written permission. WebPerception and the WebPerception logo are trademarks of WebPerception LLC.
8. Third-Party Services and Links
The address box on the Website uses Google's Places service to suggest addresses, through our own server. Google Maps attribution is shown with the suggestions. Your use of those suggestions is also subject to Google's Terms of Service. How the address box handles your information is described in our Privacy Policy.
The Website may link to other sites, including the customer portal and webmail, which are separate systems. We are not responsible for the content or practices of sites we do not operate.
9. Disclaimer of Warranties
THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WEBPERCEPTION DISCLAIMS ALL WARRANTIES ABOUT THE WEBSITE, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT INFORMATION ON IT IS COMPLETE OR CURRENT. THIS SECTION IS ABOUT THE WEBSITE; WARRANTIES AND DISCLAIMERS FOR YOUR INTERNET SERVICE ARE IN THE SERVICE AGREEMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEBPERCEPTION WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING FROM YOUR USE OF THE WEBSITE, WHETHER OR NOT WE WERE ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
Our total liability for any claim arising from the Website will not exceed the amount you paid to WebPerception for services in the 12 months before the claim. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.
11. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute about the Website will be brought in the state or federal courts located in Marin County, California, and you consent to their jurisdiction.
12. Changes to These Terms
We may change these Terms from time to time. When we do, we post the new version on this page and change the "Last updated" date at the top. Your continued use of the Website after a change means you accept the updated Terms.
13. Contact Us
Questions about these Terms can be sent to us by email, phone, or mail.