Installation Support
Our own technicians handle everything from the site survey to the final test, so your internet is installed right the first time.
Step-by-step process for residential installation
It starts with your address and how you use the internet
Everything you need to know for a smooth installation
Common questions about the installation process
Most residential installations take a couple of hours. Business installations vary with the scope, and we give you a realistic window when we schedule.
Yes. An adult must be present for the whole installation to provide access and approve where the antenna, cable, and router go.
Call the office at (415) 892-7711 and we will find a new time. Office and sales hours are Monday through Friday, 9 AM to 5 PM Pacific.
Yes. Installation is priced up front as a flat quote before any work starts, never discovered on an invoice. Custom work, such as extra cable runs, special mounts, or more WiFi coverage, is quoted the same way, before we begin.
A small outdoor antenna at your property, a PoE injector indoors that powers it, and one router, which is supplied as part of the installation cost. There is no modem. Business installations may include additional networking equipment as scoped in your agreement.
No. Every WebPerception installation is done by our own team. There are no self-install kits. Aiming the antenna at the tower site and testing the signal is the part that makes the connection steady, and we do that ourselves.
Yes. The customer portal lets you view and pay invoices, update your payment method, and update your contact details. Plan or service changes, moves, and cancellations go through the office by phone or email.
Send us your address. We schedule installation once the site survey confirms a clear line of sight and the signal quality at your property.
Phone support and network monitoring are available 24/7/365. Office and sales hours: Monday through Friday, 9 AM to 5 PM Pacific.
