Find answers, troubleshoot issues, or reach our local support team
(415) 892-7711
(415) 892-7711
info@webperception.com
Wired vs WiFi, pause the house, restart in the right order, and when to call
Where the router lives, how it connects to the PoE injector, and the WiFi label
Power-cycle order, cables, line of sight, and what to note before you call
Sign in to the customer portal to update your card and view invoices
Opening a port for a game server, cameras, or remote access
Placement, 2.4 vs 5 GHz, interference, and when an access point helps
Our fixed wireless internet runs at speeds up to 1 Gbps, depending on the plan in your agreement and the signal quality at your property. There are no data caps, no throttling, and no usage-based overage charges. A wired speed test at the router is the fairest way to see what you are getting.
No. WebPerception internet comes with unlimited data. There are no data caps, no throttling, and no usage-based overage charges.
It starts with an availability check: send us your address and how you use the internet. A site survey confirms a clear line of sight to one of our tower sites and the signal quality at your property. Then our own team schedules a professional installation. Installation is priced up front as a flat quote before any work starts.
Residential internet is month-to-month. Business service runs on a flat monthly agreement with the terms stated plainly before you sign, and project work is priced up front, never discovered on an invoice.
A small outdoor antenna at your property talks to one of our tower sites. Indoors, a PoE injector powers the antenna, and an Ethernet cable hands the connection to your router. One router is supplied as part of the installation cost. There is no modem. Extra access points or custom cable runs are quoted before work starts.
We back our internet with a 99.9% uptime guarantee, measured at the rooftop antenna. Planned maintenance comes with 24-hour notice and short windows. Network monitoring is 24/7/365, and we often see a problem before you call about it.
Sign in to the customer portal from the My Account page to view and pay invoices, update your payment method, and keep your contact details current. Plan or service changes, moves, and cancellations are handled by the office: call or text (415) 892-7711, or email info@webperception.com.
Talk to a local person
Checking office hours
Monday through Friday, 9 AM to 5 PM Pacific
Or call us, 24/7(415) 892-7711Our local support team in Novato is ready to help with any questions or concerns.
Phone support and network monitoring are available 24/7/365. Office and sales hours: Monday through Friday, 9 AM to 5 PM Pacific.
