Billing & Account
Sign in to the customer portal to view and pay invoices, update your card, and keep your contact details current. Plan changes go through the office.
Billing at WebPerception is simple: one flat monthly rate that does not change with how much you use, and most invoices carry a single line item. The portal handles the routine parts. For anything about your plan or service, a person in Novato does.
View and pay invoices, update your payment method, and update your contact details.
Each one takes a minute. Menu names may shift slightly as the portal is updated.
Go to the customer portal and sign in with the email address on your account. Never signed in, or forgot the password? Call the office and we will get you in.
Open the billing or payment methods area, add the new card, and remove the old one if you no longer want it on file. Menu names can shift slightly with portal updates.
If you would like each invoice paid on its due date from the card on file, turn on automatic payment in the portal, or call the office and we will set it up with you.
Every invoice is listed in the portal. Open one to see the detail, or download a PDF for your records.
Keep your email and phone number current so invoices and planned-maintenance notices reach you. Planned maintenance comes with 24-hour notice.
The portal handles the routine parts. The office handles the service itself.
Sign in any time to handle the routine parts of your account.
A person in Novato handles anything about the service itself.
Most WebPerception invoices carry exactly one line item: your monthly service at a flat rate. The rate does not change with how much you use, because there are no data caps, no throttling, and no usage-based overage charges.
If an invoice ever has more than one line, for example project work you approved, it was quoted before the work started.
Billing and account questions are handled by the office team, Monday through Friday, 9 AM to 5 PM Pacific.
Call (415) 892-7711
Text (415) 892-7711
Email info@webperception.com
Phone support and network monitoring are available 24/7/365.
Office and sales hours: Monday through Friday, 9 AM to 5 PM Pacific.
No. The portal covers invoices, payment methods, and contact details. Plan or service changes, moves, and cancellations are handled by the office: call or text (415) 892-7711, or email info@webperception.com.
Sign in to the customer portal. Every invoice is listed there, and each one can be opened or downloaded as a PDF.
Because that is the whole bill. Your monthly service is one flat rate that does not change with how much you use. Project work you approve is quoted up front and appears as its own line only when it applies.
Webmail is at webmail.webperception.com. The My Account page on this site links both webmail and the customer portal.
Call the office as early as you can. Availability at the new address depends on a clear line of sight to one of our tower sites and the signal quality at the property, which we confirm with a site survey before scheduling the move.
Call, text, or email the office team in Novato. We will explain any charge plainly and make the change you need.
Phone support and network monitoring are available 24/7/365. Office and sales hours: Monday through Friday, 9 AM to 5 PM Pacific.
