Technical Support
Written for people who like to run their own network, and for the day you would rather hand it to us.
Three guides that cover the questions we hear most. Each one says plainly when to stop and call.
Opening a port for a game server, a camera recorder, or remote access, how to keep it safe, and the one thing to check with us first.
Router placement, 2.4 GHz vs 5 GHz, channel crowding, interference, and when a mesh system or an extra access point helps.
How the antenna, PoE injector, and router connect, the WiFi label, changing the password, guest networks, and firmware updates.
These depend on your router, your agreement, and how your connection is set up. One call sorts out what applies to you.
Available on request for business customers, set up as part of the agreement. Tell us what you need to reach.
Newer routers support WPA3 encryption. If yours does, we can help you turn it on; some older devices need a mixed mode.
Join your home or business network from outside, or link two sites. Designed as part of a managed network, not one rule at a time.
Keep phones and video calls steady when the house or office is busy. Router-dependent; we can advise or configure it as part of a managed network.
Separate guest WiFi, cameras, point of sale, and staff devices from each other. A design element in our networking projects.
Ask us how your connection is set up before you enable it on your router. We will tell you plainly what is supported.
Every installation includes one router, connected to the PoE injector that powers the outdoor antenna. There is no modem. If you want to use your own router, add a switch or a mesh system, or hand off to an existing business network, call us first so the handoff from the injector is set up correctly.
Upon request we can set up, maintain, or monitor a home or business network. Scope and terms are agreed before work starts.
Our team helps with configurations and advanced troubleshooting, and we can see the link to your antenna from our side. Remote help first; on-site when needed.
Ask for a call backCall (415) 892-7711
Text (415) 892-7711
Email info@webperception.com
Phone support and network monitoring are available 24/7/365.
Office and sales hours: Monday through Friday, 9 AM to 5 PM Pacific.
