Troubleshooting
Step-by-step guides to common internet problems. Many can be fixed in a few minutes.
Click an issue to see the steps to try
A few quick checks that help narrow down the problem
How the antenna, PoE injector, and router connect, and which lights to expect
Check RouterWhat to check when the connection cuts in and out, and what to note before calling
Find the PatternPhone support and network monitoring are available 24/7/365. Office and sales hours: Monday through Friday, 9 AM to 5 PM Pacific.
